CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly regrets.

In this episode, CX Today's Floyd March hosts Michael Burrows, Director of CX Solutions, Miratech.

We uncover the common pitfalls affecting 80% of professionals in their CCaaS decision-making process.

Miratech provides expert insights into why this issue persists and how businesses can sidestep these costly errors.

Learn the strategies to optimize your CCaaS investments and avoid the common missteps that derail implementation success. Don’t make the same mistakes—watch now and take control of your CCaaS strategy!