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In this episode, Zac Pandur and Ami Assigal break down the recent RBA surcharge changes announcement and what they actually mean for general practice.

With shifts in payment processing rules and increasing cost pressures, practices need to reassess how they approach billing, surcharges, and patient communication. This episode focuses on the practical steps required to stay compliant while maintaining financial stability.

We cover:
 • What the RBA surcharge changes are and how they impact your practice
 • The real cost of payment processing and how to manage it
 • Fee adjustments and when they are necessary
 • How to communicate pricing changes clearly to patients
 • Supporting your team with consistent messaging and scripting
 • Financial discipline and maintaining profitability in a changing environment

We also speak honestly about:
 • Why “consistent messaging is key when communicating fee changes”
 • The importance of equipping your team, not leaving them exposed
 • “Back yourself in pricing and know your practice's worth”

If your practice hasn’t reviewed its billing structure recently, this is a necessary reset. Clear pricing, strong communication, and confident leadership are critical in the current environment.

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