RICH CELENZA talks about how a lot of people out there are A-holes and the victim at the same time. A lot of people out there treat people with no respect but expect others to treat them well. Or they also claim they need help but have no interest in helping others. He also talks about how a lot of people say the reason the way they are is because of the way others treat them. If you are kind and giving it is going a lot further than always expecting others to do things for you.