On the latest episode of Back of House, Luke Butler and Kathy Savill are joined by Jo Taylor, Managing Director of Compass Group Australia.

Jo shares her journey from growing up in a family coffee business to leading one of Australia’s largest hospitality and foodservice organisations.

We cover:

• what operational excellence really looks like at scale

• how hospitality is evolving across workplaces, events, education, healthcare and leisure

• the growing role of data, AI and customer insight in shaping better experiences

• why great hospitality is about much more than what is on the plate

Jo brings a thoughtful and practical perspective on leadership, people, growth and the future of hospitality in Australia.