I used to get so worked up when someone would message or call me about being unhappy with something I was a part of. Now, I handle things differently. In fact, when I even think someone might be unhappy, I seek them out. In this episode, I reverse engineer complaining like a pro and help you take and respond to complaints like a pro. The things I share help to cut down your anxiety, create trust with those you work with and move you in the right direction to solve the problem fast.