3 Big Ideas discussed in this interview:

• You shouldn't help every person you know that's facing a crisis. (Learn a concept called relationship tiers that helps with who to help and how based on your relationship.)
• Saying to someone in need "let me know what I can do" is NOT helpful. (Make specific offers instead)
• When people are faced with life-changing reality, they crave one thing that most people don't realize. (normalcy)

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