"There is some really good coaching happening without even seeing the coach or knowing what the coach's name is. I've been doing some digital debrief . . . and it's my colleague Nick's picture up there, it's not even me. They don't even know who I am. And in some ways, it's kind of fun because I've got my invisibility cape on but in another way I can really see how it's more about the client and their process."

— Jan Rybeck