Amas and Bob continue the discussion about social media channels and take a deeper look at operationalizing social media care.  They discuss:

• Whether or not you should have to be on every social media channel your customers are on?
• TikTok for Service?
• Your organization voice on social media
• How important is a channel transition plan?
• Measuring success on social media

And much more...

Learn more about Amas Tenumah

Learn more about Bob Furniss