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This week, Zac Pandur and Ami Assigal discuss the hidden risks of walking intellectual property within general practice and business operations.

The episode explores how knowledge, processes, policies, procedures, and operational know-how can easily “walk out the door” when staff leave, and why strong SOPs, documentation, and handover processes are critical for protecting business continuity.

The team also touches on:

• Staff handovers and operational gaps
• Whether employees should work notice periods
• Building systems that reduce reliance on individuals
• Plenty of laughs along the way
• Celebrating Ami’s 40th birthday 🎉

Key Takeaway

If important knowledge only exists in one staff member’s head, it is a business risk. Strong systems and clear documentation protect both the team and the business.

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