“In customer service we’re always taught that the customer is always right. I am not a firm believer of that. The customer is not always right guys! Sometimes you will run into some very dishonest people. Even though I don’t believe that the customer is always right, I am a firm believer that CUSTOMER SERVICE should always be right”. In today's episode, @ekprofessionals discusses how to deal with dishonest customers while maintaining a positive and professional attitude.

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Meet Ebony:

Ebony D. Kimbrough of Little Rock, AR is the owner and operator of EK Professionals Permanent Cosmetics Institute. She is a master artist and trainer with over a decade of experience and has provided thousands of permanent makeup services to consumers. She is proud to pioneer the regulation and education of the permanent cosmetics industry and has proven herself as an unstoppable force.

And find Ebony on instagram: @ekprofessionals

To learn more about the American Academy of Micropigmentation visit our website: www.micropigmentation.org