M. Ryan Williams, CEO of ProcessPlan, describes the benefits of transitioning your practice to a process-driven one including improved efficiency, discovering bottlenecks, and enhanced employee on-boarding and on-going training and how to decide on what tools can best help you make that transition.

This issue (25:26):

- What is a Process?

- What does it mean to be process-driven?

- What are some pitfalls businesses have experienced because of a lack of process documentation?

- What are the three hardest things to overcome when shifting into a process-centric management perspective?

- What are some things to look for in process capturing software?