For the past week, marketing agency BrandTok has been making headlines, and not for the right reasons. Multiple SMEs have come forward accusing founder Sam Heedy of failing to deliver promised services, producing poor-quality work and going unresponsive. Today, we sat down with some of the most outspoken clients involved. While a few eventually recovered their money through the Small Claims Tribunal, why are they still determined to keep speaking out about Heedy?