Doing CX Right

MY GUEST TODAY:

Stacy Sherman is a Marketing, Customer (CX) & Agent (AX) Experience Executive. Also, an award-winner speaker, author, and podcaster, known for DoingCXRight®.

Stacy's created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by empowered leaders, employees, and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Schindler Elevator Corp, Verizon, Wilton Brands, AT&T++.

She's on a mission to help people DOING, not just TALKING about CX, so REAL human connections and happiness exist worldwide.

BIGGEST TAKEAWAYS FROM THIS EPISODE:

1. Definition of brand loyalty and its importance
2. Top strategies for building brand loyalty
3. Psychological factors that contribute to brand loyalty
4. Methods for bringing a human touch to business operations
5. Significance of human-to-human connections in building brand loyalty
6. The critical role of effective communication in retaining customers and preventing brand disloyalty.

Visit Stacy HERE

WORK WITH ME

COACHES, CONSULTANTS, ENTREPRENEURS & BUSINESS OWNERS if you are ready to step into your power, do what you love, and make your dream business flourish

◉ Book a free call with me:

☎ https://calendly.com/catherinebroy/15min

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