The Art of Product

86: The Importance of Paying Customers in Product Feedback

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Ben had another good week. He signed up 25 new trials and about five conversions for Tuple. Are you one of the 500 chosen by Derrick to get access to Level? Be sure to check your Inbox on Monday for an email from him to find out.

Also, Ben and Derrick welcome Adam Wathan as a co-host for this episode. Adam’s working on getting release 1.0 of Tailwind out the door with awesome documentation.

Today’s Topics Include:

  • Happiness vs. Harassment: Tuple’s paid trial process
  • Will people pay for Level? Get free feedback first or make them pay upfront?
  • Demo Option: Click around, view dummy posts to get sense of how Level works
  • Refactoring UI: Could it be a perennial seller?
  • How much should you share about your startup in your tweets?
  • Focus on being best option; don’t brag about your success
  • Trying to sell a theme via Tailwind; adding vs. creating new products
  • Holy Grail of Software Business: Rob Walling’s stairstep approach to recurring revenue
  • Growth rate required to stay alive? Keep product relevant to what market wants
  • SaaS is definitely not all roses!
  • Super Fast Email Services/Features: Snippets, Superhuman, Help Scout, and Shortcuts

    • Links and resources:

    Adam Wathan on Twitter

    Refactoring UI by Adam Wathan and Steve Schoger

    Steve Schoger

    Stripe

    Jason Cohen - Designing the Ideal Bootstrapped Business

    Perennial Seller: The Art of Making and Marketing Work that Lasts

    MicroConf

    Tailwind CSS

    Bootstrap

    Justin Jackson Playing with Tailwind CSS

    Justin Jackson’s MegaMaker Club

    Patreon

    Rob Walling’s Stairstep Approach to Bootstrapping

    Upcase by Thoughtbot

    Paul Jarvis

    Heroku Dynos

    Ruby on Rails

    Elixir

    Superhuman

    Help Scout

    Art of Product on Twitter

    Derrick Reimer Website

    Derrick Reimer on Twitter

    Ben Orenstein Website

    Ben Orenstein on Twitter

    Level

    Tuple

    ...more
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    The Art of ProductBy Ben Orenstein and Derrick Reimer
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