The IT Experience Podcast

87. Lauren Kelly - How IT can harness behavioural thinking for real impact and value?

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At HappySignals we talk a lot about People vs. Process and Technology, our guest Lauren Kelly really explains how behaviour is a fundamental part of success in future businesses. She shines light on how behaviour thinking can help organisations become more successful and healthy.

Key Takeaways

  • We need to understand people, really understand people in a fundamental way - this is where behavioural sciences can help our understanding.
  • Because we are irrational, we think we understand people but we do not. We make a lot of assumptions about why people do things, and most of the time those assumptions are wrong.
  • Find out about the intention and action gap… what people intend to do, and what they actually end up doing. Intention can start well, but may not lead to the right action.

    • Links:

    • Lauren Kelly on Linked: https://www.linkedin.com/in/laurenalyskelly/
    • Behaviour Patterns for the patterns around behaviour https://bc-patterns.com
    • Behaviour Kit for the process oriented content https://behaviourkit.com

      • ---

      HappySignals YouTube Channel: ⁠⁠⁠https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA⁠⁠⁠

      Take the ITXM Foundation Course here - ⁠⁠⁠https://www.happysignals.com/itxm-foundation⁠⁠

      Read more about HappySignals ITXM Framework here - ⁠⁠⁠https://www.happysignals.com/itxm-framework-it-experience-management⁠⁠⁠

      Learn more about HappySignals - ⁠⁠⁠https://www.happysignals.com/⁠⁠

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