Since the onset of the COVID-19 pandemic, customer support has been more important than ever to company success. Even still, many companies struggle to move away from traditional thinking that may limit growth.

Samir Kumar Sah, host of The Experience Business podcast, is joined by Rajesh Srinivasan, a marketing leader and business growth consultant, for this episode of the Takeover Series to discuss the challenges of customer support and insight on how to improve:

• How to Stop Thinking Traditionally about Customer Service
• The Best Practices for Customer Retention
• Streamlining Customer Support
• Employee Empathy and Feedback

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Click here to listen to The Experience Business podcast.