The IT Experience Podcast

89. Antonina Klentsova - What does diplomacy and sustainability have to do with better IT Service Management?

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The guest in this episode is Antonina Klentsova, IT expert in Digital and Sustainable transformation. She is one of the contributors to the ITIL4 framework and well known professional in the IT Service Management industry.

The episode goes deep below the surface to look at the impact of human sciences on ITIL4, the deeper significance of sustainability, diplomacy and what successful transformation looks like.

Key Takeaways

  1. Diplomacy and Sustainability go hand-in-hand, even in an IT Service Management context.
  2. Sustainability is about achieving our objectives now, without jeopardizing the future.
  3. Transformation projects take time, and when the members of the team start doing things (the new way) without thinking about it, that is when you know the job is done.

    4. Links:

    • Antoninas LinkedIn profile: https://www.linkedin.com/in/klentsova/
    • Antonina on the Axelos podcast: https://the-axelos-best-practice-podcast.simplecast.com/episodes/digital-it-strategy-assessment-q8Dg5UBV
    • Blog “Making a business case for sustainability in digital and IT” https://www.axelos.com/resource-hub/blog/a_business_case_for_sustainability_in_digital_and_it
    • Service Management Leadership podcast on the topic of Sustainability https://anchor.fm/jeffrey-tefertiller/episodes/Service-Management-Leadership---Sustainability-e1nrk25/a-a6oeeln


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