Olga Mack started her career as an IP litigator before going in-house and working for several start-ups. Today she is active in the startup world, is on the board of two early-stage starts and is the General Counsel and Assistant Secretary for the San Francisco headquartered, sales and marketing engagement platform ClearsSlide.

Contracting with Outside Resources: Referrals are important and powerful.

Quality Expectations: Be explicit about what quality looks like. Communication is key.

Legal Tech: It’s an expectation that providers embrace technology – including law firms.

Added Value: The inclusion of technology within legal services is providing added value to both the client and the firm.

Outcomes: Providers should proactively quantify service delivery value so in-house counsel can intelligently communicate with organization leaders, board members, and the CEO.

We Like It: The efficiencies and improvements offered by legal tech create a more satisfying experience for the legal department and firm users.

Predictability is key: Budgets have an inherent constraint. Hourly billing lacks precision.

Pricing isn’t taboo its reality on both sides of the table.