Waiting for Service

#89 The most difficult job in your company is in the contact center


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Amas and Bob are back together to discuss the most difficult job in any company and why:

  • They illustrate what life in a call center looks like
  • One uncomfortable challenge for male supervisors
  • How socioeconomic factors impact call centers 
  • A direct message for call center executives

And much more!

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Waiting for ServiceBy Amas Tenumah