We couldn’t let National Customer Services Week pass us by without a quick chat about it on the podcast. Louise Wright catches up with fellow marketer Kerry Joicey who has been out on the road in the last few weeks. Kerry shares her views on how customer services has evolved and what she learnt at the recent Call Centre & Customer Services Summit (CCS). Plus how we’ve been supporting Nationwide’s journey to transform their CX.

To learn more about National Customer Services Week go to: www.instituteofcustomerservice.com.

More information on the CCS is available at: www.callcentresummit.co.uk.