Kristy Friedrichs is Chief Operating Officer at New Relic, and was formerly their Chief People Officer after a 15-year career at Bain & Company.

In this episode of Good Revenue, host Neeta Bidwai and Kristy cover:

• Embedding empathy in leadership, improving organizational communication, and maintaining a healthy company culture during turbulent times, like the COVID-19 pandemic.
• Effective influence, profitability, and sustainable revenue growth with guest Kristy Friedrichs, Chief Operating Officer at New Relic.
• The importance of taking on challenges without feeling fully prepared, using first principles thinking, and fostering strong organizational culture and leadership dynamics.
• Key topics discussed include navigating business model transformations, especially shifting to consumption and platform-based pricing at New Relic, managing the transition from a founder-led to a professional CEO-led company, and driving organizational change.
• Working with HR and finance for scaling, understanding priorities during transformations, and maintaining healthy leadership dynamics to prevent toxic environments.
• Organizational culture, particularly the balance between written and unwritten rules,along with strategies for restoring trust after breaches.
• Advice for CEOs on practicing empathy, communicating effectively, and maintaining performance accountability to drive high performance in companies.

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Where to find Kristy:

https://www.linkedin.com/in/kristy-friedrichs-mcbride-6590a127/

Where to find Neeta:

https://www.linkedin.com/in/neetabidwai/

Where to find Good Revenue:

https://goodrevenue.io/goodrevenue

https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ

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Highlights

00:00 Introduction to Good Revenue

00:19 Meet Kristy Friedrichs: Career Journey

01:28 Navigating Challenges and Surprises

04:36 COVID-19: Leadership During Crisis

08:15 Driving Organizational Change

15:03 Transitioning from Founder to CEO

18:12 Partnering with HR for Success

22:04 Fostering Healthy Leadership Dynamics

24:40 Defining and Repairing Company Culture

28:15 Empathy and Trust in Leadership

30:09 Strategic Decision Making in Tough Times

35:18 Final Thoughts and Advice for Executives

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Referenced:

• Bain & Company: https://www.bain.com/
• New Relic: https://newrelic.com/

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