This was a fun episode to do as it mixed what I found to be some valuable information with some... embarrassing humor. The question really becomes, have you ever used any of the nine phrases? I'm guilty of a few and yeah, looking back at it... I can totally understand and see the value in NOT using them! Being able to effectively communicate is a huge stepping stone to give yourself an advantage in business (or just life in general), and avoiding these nine phrases with help you improve that much more. Let's learn what to avoid and then by default, make us better communicators!