What if an AI chatbot could answer employee questions and surface information from across data sources at your company acting as a single knowledge base? 😯

We’ve all been there before: you have a question about a certain process or policy at your company but have no clue where to look. Maybe you know someone who has an answer but don’t want to bother them. Even worse, you’ve worked for the company for years and feel like you should already know the answer.

On this episode of The Junction, Mel and Chase dream about training AI with a company’s intranet, handbook, or single source of truth. This comes with a variety of benefits including enhanced employee training and easier access to internal information.

Featured in this episode:

• Using AI to build a company knowledge base that can answer employee questions in real-time
• Gaining important insights from most-asked employee questions
• Estimated costs and time to implement an AI knowledge base system
• Training large language models to avoid hallucinations, consider ethical boundaries, and gauge permission controls

Have a question or topic on AI or automation that you want to learn more about? We’re all ears—literally 🎧

Shoot us an email and let us know what we should talk about next: [email protected]