When was the last time that you caught yourself in a conversation that devolved into an argumentative battle that left you feeling not only staunchly rooted in your beliefs, but angry at the person on the other end? It’s challenging not to do this in personal dialogue, when so much of public discourse today follows this pattern of polarization. Ultimately, it is up to us to change the way that conversations happen, and to engender communication that seeks to connect, build bridges, and find common ground. Today’s guest, Bob Burg, is the co-author of the best-selling book The Go-Giver, and he joins me today to talk about how we can change this trend in communication and have a positive impact on others in the process.

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