What’s a ghost kitchen & why will we be seeing more of them in the next 12 months?    Among the industries that have adapted the most during the pandemic are restaurants and commercial real estate owners (and in a fight, restaurants would win). We have much to learn about CX from their innovations.   In this episode, I interview Alex Grace, Head of Market Sales and Operations at Fooda, about adaptability and innovation in restaurants.   We talked about:   - The impact of safety restrictions on restaurants & corporate offices   - What a ghost kitchen is   - New dining trends & customer behaviors   - What restaurants can do now to meet customer expectations for adaptability   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, or Google Play, and find more episodes on our blog.