Episode 96, recorded December 4, 2023, discusses Best Fleets interviews, scoring and new interviewers, then discusses passive language in corporate settings, plus announcements for the Best Fleets Education and Awards Conference.

Sections include:

- 0:00 - Best Fleets interviews and competing on price

- 15:32 - Best Fleets new interviewers and upcoming scoring

- 23:43 - Passive language and corporate settings

- 35:53 - Best Fleets Education and Awards Conference announcements