SUMMARY:

In this episode of the Ops Experts Club, Aaron Hovivian and Terryn dive into one of the hardest dynamics in business: telling a visionary "no." They break down why visionary ideas often create unintentional chaos, how simple-sounding requests can carry major operational lift, and why operations teams burn out when everything becomes a priority.

The conversation introduces practical decision filters—like quarterly rocks, capacity limits, and tradeoff-based planning—to help teams make smarter decisions under pressure. It's a clear, tactical guide for visionaries and operators who want to move fast without breaking their teams or their execution.

Minute by Minute:

00:00 Introduction to the Ops Experts Club 01:03 Navigating the Visionary's Demands 02:56 Understanding the Visionary's Perspective 06:14 Prioritization and Decision-Making 09:08 The Importance of Rocks in Project Management 11:53 Scaling Custom Projects and Managing Chaos 15:06 Creating a Decision Matrix for Success