As social media emerged in the early 2000s, many top corporate executives and business leaders wrote it off as a passing trend. Frustrated by crisis management professionals’ hesitancy to embrace digital communications, Melissa Agnes saw an opportunity to serve a developing industry. Nearly 15 years later. Agnes is a leading voice on all things crisis management and communications. She joins SalterMitchell PR Founder and CEO April Salter to share her story and discuss today’s communications challenges.