An episode on how to scale and optimise your business to make more profit and enhance your competitive advantage. The issues covered include:

• Standardisation: making one version of what you do
• Proceduralisation: making one version of how you do it
• Optimisation: speeding up and automating your procedures
• Knowledge Capture: maintaining and growing your operation within the context of staff coming and going
• Optimising at the level of the whole business: only doing the things that it makes sense to do