The IT Experience Podcast

98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk

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Our guest, Dr Selena Fisk, the author of "I'm not a numbers person", helps organizations make better sense of the data that they have access to. She believes that everyone today ought to be a numbers person, being able to understand data in order to make evidence-based decisions at work. In this episode, she shares her insights with us about what her research has shown to be important when organizations aspire to be more data-informed.


Key Takeaways 

  • The are very human-centric aspects to consider when thinking about how data in organizations can drive the desired impact. 
  • The challenge is that we have so many metrics, but organizations and teams often have not had the chance to zoom out to think about what actually matters.
  • Until an organization collectively decides, on different levels, what data is most important, it will not be possible to lead change - this requires conversations to identify common ground.
  • Organizations ought to consider which data is aligned to their purpose, to drive the right actions for impact.
  • There are 6 levels of data literacy; Unconscious, conscious, casual, aware, active and reflective with the highest level being very responsive to new data coming in and adapting their decisions based on that data.


    • Links

    • Dr. Selena Fisk website, with links to her book “I’m not a numbers person”: https://www.selenafisk.com
    • Linkedin: https://www.linkedin.com/in/selenafisk/

      • ---

      HappySignals YouTube Channel: ⁠⁠https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA⁠⁠

      Take the ITXM Foundation Course here - ⁠⁠https://www.happysignals.com/itxm-foundation⁠

      Read more about HappySignals ITXM Framework here - ⁠⁠https://www.happysignals.com/itxm-framework-it-experience-management⁠⁠

      Learn more about HappySignals - ⁠⁠https://www.happysignals.com/⁠⁠

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