In Part II of Thomas Erl's interview with Howard Tiersky, Howard explores design thinking as it relates to customer journey mapping and also explains how to tackle common challenges companies face when attempting to adopt a more customer-centric approach with their digital business.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

In Part II of Thomas Erl's interview with Howard Tiersky, Howard explores design thinking as it relates to customer journey mapping and also explains how to tackle common challenges companies face when attempting to adopt a more customer-centric approach with their digital business. Hosted on Acast. See acast.com/privacy for more information.

In Part II of Thomas Erl's interview with Howard Tiersky, Howard explores design thinking as it relates to customer journey mapping and also explains how to tackle common challenges companies face when attempting to adopt a more customer-centric approach with their digital business. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

A 5-Step Formula to Digital Transformation Success Part II: Design Thinking and Adopting Customer-Centricity

Insights, opinions and expert perspectives about the ever-changing world of AI, digital technology and digital transformation. Brought to you in a concise, to-the-point podcast series by LinkedIn Top Voice and best-selling IT author Thomas Erl.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Insights, opinions and expert perspectives about the ever-changing world of AI, digital technology and digital transformation. Brought to you in a concise, to-the-point podcast series by LinkedIn Top Voice and best-selling IT author Thomas Erl. Hosted on Acast. See acast.com/privacy for more information.

Insights, opinions and expert perspectives about the ever-changing world of AI, digital technology and digital transformation. Brought to you in a concise, to-the-point podcast series by LinkedIn Top Voice and best-selling IT author Thomas Erl. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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A 5-Step Formula to Digital Transformation Success Part II: Design Thinking and Adopting Customer-Centricity

A 5-Step Formula to Digital Transformation Success Part II: Design Thinking and Adopting Customer-Centricity