Season 03 Episode 05                                         46:35

Wendy Kramer, a full-time neutral on the ADR Services, Inc. panel of neutrals, is one of the most sought-after mediators with a reputation for being highly effective in bringing parties to resolution.  In this episode, Wendy joins Len to tell the story of a gay high school student, long bullied and subsequently physically injured by his tormentor, the misdiagnosis that exacerbated the injury, and the power of apology and remorse in a mediation that made healing possible in some very surprising ways.