In this episode of Free To Lead: Journeys of Leaders Driven by Passion, Inspired by Purpose, Will Steel interviews the CEO, President, and Bilingual Telemarketer Trainer of Costa Rica's Call Center, Richard Blank. Richard recounts his unconventional decision to major in Spanish, his transformative experience teaching English in Costa Rica, and his eventual success in the call center industry. 

Embracing Failure: Turning Setbacks into Success.

He emphasizes perseverance, learning from setbacks, and the importance of building relationships. Richard also offers practical advice for aspiring entrepreneurs and discusses his future aspirations of writing children's books. Richard concludes with reflections on the joy and fulfillment found in both personal and professional life.

https://youtu.be/AbjVlr7xiok

https://youtu.be/JVz9J4MbV6g

Passion Over Profit: The True Driver

I enjoy watching people in their moments, but my mind is always about them getting up early and training to get to that moment. If you see it that way, what's behind the curtain, what's in the kitchen? Seriously, the ones that are the long-term players. Yeah, I can hear if it was a football team that you're invested in those people getting better. Yes, there's the money. But that can't be what has you be as good at what you do. It's not just the money. Money is fine to have the money. If you do a good job and you provide a good service, fine. Totally great. But you can't have that be the driver. It has to be, okay, that's that. And this is my craft. Or this is my... That's the best stage, the honeymoon stage. When you first start making real money, it's the weirdest feeling in the world. It's like a child that walks into a candy store with five bucks and everything's a penny. This is crazy. So what did I do? Besides the investments in the business and the computers, that kind of wasn't fun.

True Leadership: Beyond Fame and Fortune

But you made that impression. And so my leadership to me, my man, is not how many tickets I sell at a concert or where I am on a billboard chart or in the top 500 richest people somewhere. It's that thing when the cameras aren't there or someone introduces me to their mother and says, this is the best boss I've ever had. Man, you're going to make me cry. So I think leadership, if it's done in a healthy way where it's preserved, the sanctity of it, And you like the truth can do it over and over again. You're not just a one trick pony with a five spot. Then you might have a chance. 

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