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A Complaint Is a Gift Audiobook by Janelle Barlow, Claus Mller
Listen to this audiobook free with a 30-day trial. Go to http://hotaudiobook.com/free
Title: A Complaint Is a Gift
Subtitle: Recovering Customer Loyalty When Things Go Wrong, Second Edition
Author: Janelle Barlow, Claus Mller
Narrator: Susan MacNeil
Format: Unabridged
Length: 8 hrs and 43 mins
Language: English
Release date: 07-01-09
Publisher: Blackstone Audio, Inc.
Ratings: 4 of 5 out of 10 votes
Genres: Business, Career Skills
Publisher's Summary:
This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the book has been heavily revised, with a wealth of new examples, tools, and strategies.
Contact me for any questions: [email protected]
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By Listen to this audiobook free with a 30-day trial. Go to http://hotaudiobook.com/free
Title: A Complaint Is a Gift
Subtitle: Recovering Customer Loyalty When Things Go Wrong, Second Edition
Author: Janelle Barlow, Claus Mller
Narrator: Susan MacNeil
Format: Unabridged
Length: 8 hrs and 43 mins
Language: English
Release date: 07-01-09
Publisher: Blackstone Audio, Inc.
Ratings: 4 of 5 out of 10 votes
Genres: Business, Career Skills
Publisher's Summary:
This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the book has been heavily revised, with a wealth of new examples, tools, and strategies.
Contact me for any questions: [email protected]