The audio version of this article, A contact centre game changer: QA + AI = “kwaai”, is narrated by https://adauris.ai. To learn more about Achievement Awards Group, please email us at enquiries@awards.co.za. Article: https://www.awards.co.za/resources/loyalty-lighthouse/a-contact-centre-game-changer-qa-ai-kwaai/.

A contact centre game changer: QA + AI = “kwaai”

Discover how to design and implement effective employee, partner, and customer engagement solutions with The Achievement Awards Group Podcast. This series explores innovative strategies to engage, motivate, and reward, driving loyalty and sustainable growth. Through expert insights and real-world case studies, we reveal how recognition solutions foster thriving workplace cultures, boost performance, and elevate customer experiences. Join us as we lead the conversation on creating impactful engagement solutions that work.

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A contact centre game changer: QA + AI = “kwaai”

A contact centre game changer: QA + AI = “kwaai”