This conversation explores the significant disparity between adopting artificial intelligence and actually generating business value, noting that very few organizations successfully scale their AI efforts. To close this gap, the authors advocate for a shift from basic tool training toward comprehensive human capability systems that integrate technical fluency with organizational habit-building. Successful transformation requires identifying high-value workflows and designing role-specific learning journeys for executives, managers, and frontline staff. Leadership must move beyond mere endorsement to actively modeling AI usage, while simultaneously fostering an environment of psychological safety and trust to mitigate employee anxiety. Ultimately, the source argues that AI's potential is only unlocked when companies redesign work systems and align performance metrics with tangible business outcomes rather than simple adoption rates. This holistic approach ensures that human adaptability remains the primary engine for technological ROI and long-term organizational resilience.

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