Change is hard for anyone, but especially for 911 dispatchers. In this episode, we delve into the challenges of change and much more with Tyrone Kelsey, a subject matter expert in implicit bias, racial diversity, and inclusion. Tyrone creates and delivers innovative curriculums on these topics and serves as 911 Training Institute lead consultant, helping agencies optimize team performance, relationships, and morale. Tune in to gain insights from his extensive experience and expertise.Make Sur...