This conversation examines how organizations often ignore the gradual erosion of internal readiness, mistakenly relying on lagging performance metrics that fail to signal trouble until a major collapse occurs. While productivity might appear stable, underlying factors like high cognitive load, diminishing psychological safety, and chronic fatigue create a "compensation trap" where staff mask system flaws through unsustainable effort. To prevent sudden failures, they advocate for a shift toward leading indicators that measure actual adaptive capacity and mental bandwidth rather than just final outputs. Effective solutions include building in organizational slack, simplifying complex procedures, and fostering a "Just Culture" that encourages early reporting of vulnerabilities. Ultimately, they argue that long-term resilience requires proactive capacity management to ensure systems do not "drift into failure" by operating at their absolute limits.

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