Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.

Helpful NetServer links:

https://www.ibm.com/support/pages/mapping-drive-i5os-netserver

https://www.ibm.com/support/pages/netserver-best-practices

More information about Expert Care and IBM's Hardware and Software Maintenance Services

https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview

https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6