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A Conversation on Call Centers
Season 4 of The Breakdown is here!
Host Lauren is kicking off with a spotlight on the unseen heroes of healthcare — our call center team at Rothman Orthopaedics.
Patient Access Director MaryKate Wacker talks training, structure, and what great customer service looks like in healthcare. Plus, Lauren chats with Mary and Judy — two call center OGs — about 30+ years of ringing phones, office cigarettes, tales of Richard Rothman, and why they’ve never hung up on this career.
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By Rothman Orthopaedics
4.7
1313 ratings
Season 4 of The Breakdown is here!
Host Lauren is kicking off with a spotlight on the unseen heroes of healthcare — our call center team at Rothman Orthopaedics.
Patient Access Director MaryKate Wacker talks training, structure, and what great customer service looks like in healthcare. Plus, Lauren chats with Mary and Judy — two call center OGs — about 30+ years of ringing phones, office cigarettes, tales of Richard Rothman, and why they’ve never hung up on this career.