Tax operating models are changing, and many leaders are collaborating with service providers in new and different ways to transform tax operations. Together, they are shaping forward-thinking tax strategies that help in-house tax teams work with external resources to be better equipped to tackle today's ever-changing market dynamics. Prudential Financial's Senior Vice President & Chief Tax Officer Jim Shea and Vice President – International Tax Dianne Trinkle discuss the process the financial institution underwent when choosing which parts of its tax operations to outsource to a professional services provider.