In this episode of ConvHERsations with Kristie, Kristie Clayton is joined by Adi Klevit, founder of Business Success Consulting Group, for a deep dive into the power of process—and how documented systems can unlock clarity, consistency, and freedom for entrepreneurs and teams alike.

Adi shares her journey from industrial engineer to process consultant, and how her passion for bringing order to chaos led her to build a thriving business around documenting and implementing core procedures. Together, she and Kristie unpack why processes often get a bad reputation, how to make them flexible instead of rigid, and how teams of all Kolbe strengths can contribute to their success.

They also explore the mindset shift needed to create a process-driven culture, the difference between broken systems and people problems, and when (and how often) to review and revise your processes. Whether you're scaling your business, onboarding new team members, or simply tired of reinventing the wheel—this episode is full of practical insights and energizing encouragement.