This TLDCast episode features guest Lisa Crockett and Host Kristin Hayden Safdie discussing a case study based on a project Lisa took on. This project required building customer service training for a health insurance company. That training was multi-faceted; there were several departments involved, all of which needed their own customized version of the training based on what that department's role in the organization was.

What makes this case study particularly intriguing is that Lisa's varied background as a multimedia specialist, HR professional, instructional designer, and more, were integral in building a solution.

To get more details about this episode, please go to www.TLDC.us.