The call comes in. "Can I speak with a manager?" If you've ever received that call, you probably are bracing yourself for an unpleasant experience. It's easy to jump into the mindset of, Now what? But what if that call is something else? That's the topic for episode 71 of the 21020 podcast.

The call comes in. "Can I speak with a manager?" If you've ever received that call, you probably are bracing yourself for an unpleasant experience. It's easy to jump into the mindset of, Now what? But what if that call is something else? That's the topic for episode 71 of the 21020 podcast.

The call comes in. "Can I speak with a manager?" If you've ever received that call, you probably are bracing yourself for an unpleasant experience. It's easy to jump into the mindset of, Now what? But what if that call is something else? That's the topic for episode 71 of the 21020 podcast.

A Customer With Good Intentions Is Always...

Each week we take one topic that we are passionate about and dive into it for 20 minutes: leadership, hustle, customer experience, building strong teams... We are James Mayhew and Matt Phippen and we first connected over bicycles and beer. It's our desire to make a difference in the lives of others by sharing stories, experiences and lessons we’ve learned. We're at our best early in the morning as we hang out at local establishments and bring our coffee conversations to you. Two guys. One conversation. Twenty minutes

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A Customer With Good Intentions Is Always...

A Customer With Good Intentions Is Always...