From the challenging calls that stick with them to some of the more unusual ones, two fire call-takers share their experiences and memories.

A day in the life of a fire call-taker

‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.

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A day in the life of a fire call-taker

A day in the life of a fire call-taker

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