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In this episode of Advice from a Call Center Geek!, we tell the true story of the rollercoaster of operating a call center in the days of coronavirus.

We give an interesting retrospective of each day from March 11 through March 25.  How we went through the phases of ignoring and denying to action.

We have a 5-minute segment on some of the best practices that we are using on how to manage call center associates from home.  When you video chat, when to IM, how many times a day should you touch base.  We have you covered.

Blog Post Link:
https://expiviausa.com/a-day-in-the-life-embracing-a-new-norm/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel