Join us on the upcoming episode of CX Beats, our chat show geared toward delivering tangible insights from CX experts on creating exceptional customer experiences.In this episode, show host Svetlana will be joined by Mr. Waleed AlHamdan, a highly passionate KSA-based CX professional with over 25 years of experience, who has helped market leaders across verticals like banking and automobile bolster their CX by leading teams that help to increase customer loyalty. Through the course of this episode, Mr. AlHamdan will take us through the evolution of CX in the Gulf Region, discussing, among other things, the current industry trends and challenges, and what the future holds. This Gulf-focused discussion will talk about:

• Evolving landscape of CX in the Gulf
• Key challenges for CX professionals
• Role of digital transformation as a key CX driver
• Latest CX trends and best practices