This week Nick talks to Chris Gillespie.

Chris’s career in financial services spans over 40 years. He brings extensive experience from senior leadership roles within consumer finance businesses. Prior to joining H&T, Chris served as Managing Director of the consumer credit division at Provident Financial PLC. Chris maintains a strong interest in matters affecting the wider industry and is a Fellow of the Association of Chartered Certified Accountants.

Nick and Chris discuss his extensive career in financial services, beginning at Barclays Bank and spanning several leadership roles including at Provident Financial. He shares insights into the unique hybrid model of H&T, which blends financial services and retail, operating across 285 stores nationwide. Chris highlights the evolving perception and customer base of pawnbroking in the UK, the simplicity and accessibility of its loan model, and its growing role in small business financing. He also discusses H&T’s broader services—including foreign exchange, retail of pre-owned jewellery and watches, and cheque cashing—all aimed at increasing store footfall. Emphasising the business’s community roots, counter-cyclical nature, and expansion potential, Chris notes the importance of trusted staff and store locations. The company remains focused on UK growth through store expansion and technology investment, with a strong commitment to customer service and transparency.

Chris' book choice was:
Lord of the Rings by J R R Tolkien

This content is issued by Zeus Capital Limited (“Zeus”) (Incorporated in England & Wales No. 4417845), which is authorised and regulated in the United Kingdom by the Financial Conduct Authority (“FCA”) for designated investment business, (Reg No. 224621) and is a member firm of the London Stock Exchange. This content is for information purposes only and neither the information contained, nor the opinions expressed within, constitute or are to be construed as an offer or a solicitation of an offer to buy or sell the securities or other instruments mentioned in it. Zeus shall not be liable for any direct or indirect damages, including lost profits arising in any way from the information contained in this material. This material is for the use of intended recipients only.