From helping sell one of the first online plane tickets in the late 90s to leading customer intelligence at Caesars Entertainment today, Brad Jaehn has lived every recent major digital shift up close. In this episode of CX‑WISE, Brad breaks down what decades of disruption, from early e‑commerce to mobile ordering to AI, have taught him about what really creates exceptional customer experience. 

With a rare blend of honesty, humility, and candor, Brad shares why emotion still beats automation, why innovation must start with the basics, and why mental health and curiosity may be the most underrated drivers of modern CX teams. 

🎧 Tune in to get CX wiser.