In this podcast, Kim Hicks, vice president of business development with AAPACN talks with Michelle Karl, LVN, BSHA, MBA-HC, RAC-CT, RAC-CTA, clinical sales engineer with ABILITY Network, an AAPACN Diamond Partner and our 2021 Premier Conference Sponsor, about quality assurance and performance improvement—specifically, in relation to how to improve our processes as we move to a continuum of care model, ways we can drive clinical quality management, and how we can effectively manage discharges during the public health emergency.